FREQUENTLY ASKED QUESTIONS
30 Day Money Back Guarantee
Take the stress out of online buying. We will happily exchange or refund your purchase within 30 days from receipt - much longer at Christmas!
Genuine Products, Packaging & Warranties
All of our branded items are guaranteed to be new and genuine.They will be shipped complete with the genuine original packaging and warranties (if applicable) as supplied to us by the brand owner, manufacturer or distributor. Click here for more information.
Free Express Delivery Australia-wide. Flat Rate $15 Worldwide Shipping
Free Express delivery anywhere in Australia for every order of AUD $89.00 or more. Your signature will be required on delivery unless you instruct us otherwise.
A handling and delivery charge of AUD $9.95 is applied to orders below AUD $89.00.
Orders received by 2pm Monday- Friday Sydney time (AEST) are usually shipped same day or the next business day.
Indicative delivery timing:
Next business day
NSW Regional & Capital Cities in other States
1 - 3 business days
Outside Capital Cities in other States
4 - 5 business days
Delivery delays may be experienced during public holidays and at peak times. Please refer to the Australia Post Express Post National Network for more detailed information on next business day delivery location or the TOLL Express Services Network
Due to the current COVID-19 restrictions in Australia, you may experience delay in receiving your order due to impacts on our shipping providers. We are trying our best to ship everything on time, but unfortunately the delays caused by COVID-19 on our shipping providers, is out of our control.
CLICK HERE to track your Express Post parcel.
Flat Rate $15 International Standard Shipping - DHL Ecommerce
Flate rate $15 AUD Standard shipping for all international orders. Goods & Services Tax (GST) is automatically removed at checkout for deliveries outside Australia.
Indicative delivery timing by DHL Ecommerce in conjunction with the postal service of the delivery country
1 - 2 weeks
Rest of the World
2 - 3 weeks
International orders are usually shipped within 3 business days and on an aircraft out of Australia within the following 5 business days. A tracking number will be emailed to you as soon as the shipment has been created. Please note, we only deliver to selected countries worldwide. You can check this during your checkout process when you calculate shipping costs.
CLICK HERE for DHL Ecommerce tracking. Once the parcel is in the country of delivery please use the tracking service of the postal service in that country.
International Express Shipping - UPS Worldwide Express
The UPS Worldwide Express Delivery service is available for all orders. Goods & Services Tax (GST) is automatically removed at checkout for deliveries outside Australia.
Delivery charges vary based on your country's location, and you can select this option during the checkout process.
Indicative delivery timing by UPS Worldwide Express. Please note these delivery timing estimates are for delivery to major city metropolitan areas. Areas outside of this may experience additional delays.
2 - 3 business days
Rest of the World
3 - 5 business days
Please note: these timings are estimates only. We do not take responsibility for an additional delays that are outside the control of UPS, or caused by the receiving country's customs/ border clearance procedures that may extend the delivery timing.
CLICK HERE to track your UPS Worldwide Express parcel.
The indicative delivery timings shown above are the expected delivery times for metropolitan areas of major cities in popular countries (Australia, NZ, USA, UK, Europe & Asia). Other cities and countries may take longer. Delays caused by the receiving country’s customs/border clearance procedures or any other factors beyond the control of Australia Post, UPS or DHL Ecommerce may also extend the delivery timing. Delays caused by factors outside the control of Bijoux Collection, UPS, DHL Ecommerce or Australia Post cannot be accepted as reasons for refund of the express service charge. Delivery delays may also be experienced during national or local holidays and at peak times.
Import Duties, Taxes & Customs Clearance Costs
Import duty, taxes and customs clearance costs may be incurred by the recipient in the country of delivery. Please ensure you are aware of these costs to prevent any delays in delivery. These charges are the responsibility of the recipient and are not included in your payment to Bijoux Collection.
Watches are usually packed in the brand's protective packaging and required inserts. Jewellery is also presented in the brand's protective packaging pouches or boxes.
Applicable warranty cards, certificates, instruction and information leaflets are included inside the packaging.
We never include receipts with the shipment (in case of gift giving situations) but a full receipt/ tax invoice will be emailed to you at the time of purchase. However, deliveries outside Australia do require us to include a copy of the invoice in the parcel.
How to Purchase a Gift Voucher
Purchasing a gift voucher is just like purchasing any other product. Add the voucher to your cart and at checkout you can add a message in the notes panel which will appear on your Gift Voucher. Purchase a gift voucher HERE
All Gift Vouchers are sent to you electronically. The eGift Voucher will be sent via email. Just purchase the gift voucher and specify the email address the voucher is to be sent to at checkout. You may specify your recipients email address and include a message to be sent with the Gift Voucher, however we suggest you specify your own email address and then forward the voucher to the recipient yourself as emails from addresses not known to the recipient may end in up in their "junk" folder.
Redeeming a Gift Voucher
Gift Vouchers can be redeemed online at bijoux.com.au
To redeem a gift voucher online simply visit us online at bijoux.com.au, fill your shopping cart and enter the Gift Voucher code (as shown on the voucher) in the "Redeem a Gift Certificate or Coupon" field provided at checkout.
If the Gift Voucher amount is more than the order amount, the remaining value can be put towards the next purchase. Just keep using the same voucher code until the whole amount is used. If the order amount exceeds the Gift Voucher amount the balance payable will be calculated and payment details will be requested to pay this amount.
Gift Voucher Terms and Conditions
Gift vouchers are valid for 12 months from the date of issue
Gift vouchers are are non-refundable and non-returnable
Gift vouchers cannot be redeemed for cash
Lost or stolen vouchers cannot be reissued
Change can only be given as a new Gift Voucher
Balance can be put towards the next order
Standard Bijoux Collection trading terms apply to gift vouchers
All products are covered by a warranty:
Sterling Silver jewellery
We offer a limited warranty on all our products. We are not, however, able to cover negligent damage or wear and tear over time. Jewellery is fragile, so we advise you to take extreme care with all pieces and follow our recommendations for handling, cleaning and storage. Please refer to the care instructions included with your purchase.
Stainless Steel Jewellery
Stainless steel jewellery is a very practical alternative to silver jewellery as it does not tarnish and is intrinsically strong and durable.
Stainless steel jewellery is often plated in gold, rose gold and other finishes using the ion plating process. Ion plating is the most advanced surface finishing process in the jewellery trade. In traditional electroplating the gold coating on the surface of the piece of jewellery or watch can be easily worn away. Ion plating is much more durable, wear resistant, and also has a higher brightness. Nevertheless, extra care should always be taken with plated jewellery and watches. Please be very careful when handling, wearing and storing these pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.
Fashion jewellery is generally less durable than silver and gold jewellery, and is often created from materials and techniques chosen for visual effect rather than a longer life. Please be very careful when handling, wearing and storing these fine pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.
Watches sold by Bijoux are guaranteed to be genuine, brand new, in original condition and are delivered with complete brand packaging, instruction manuals and serial numbers (if applicable).
We are Authorised Retailers for all the brands and products we stock. Our genuine products are sourced directly from the Brand Owner, Manufacturer or Authorised Distributor.
All watches purchased from Bijoux come with an official warranty issued by the manufacture or distributor of the watch brand. A warranty is included with each watch purchased from Bijoux. Warranty conditions will vary, depending on the watch brand or model, but do not affect your rights under Australian consumer law.
The length of the warranty period is determined by the brand and can be found in the watch’s product description on our website.
In the unlikely event that you experience a problem with your purchase after receiving it from us please refer to the warranty card included with your purchase for instructions on how to return it to the manufacturer, distributor or ourselves who will either repair or replace it.
GENERAL WARRANTY UNDER AUSTRALIAN CONSUMER LAW:
The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.
After you have discussed the issue with us, you will be required to fill out this form, and post the item back to us.
Watch Water Resistance
The answers to these and other questions relating to water resistance in watches can be found here: Water Resistance Guide for Watches
Please note: The information contained within the Bijoux Collection Water Resistance Guide for Watches is provided for the guidance of Bijoux Collection customers and refers only to watches sold by us. We do not guarantee the contents of this guide are valid for all brands of watches.
Please click here to go to our ring sizing guide which shows you how to work out your ring size.
Please click here If you want to convert an Australian ring size to or from ring sizes used in other countries.
Where is my $10 discount code
Our welcome email with the code will be sent to you as soon as you sign up online.
Please check your Junk Mail folder if you haven't received the email within a few minutes.
If you still can't find it you may have incorrectly entered your email address - if you are unsure about the accuracy of the email address you entered simply sign up again.
For full terms and conditions of this offer please click here.
Payments & Currency
All items are charged in Australian Dollar. Currency conversions on the website are indicative only. The final exchange rate will be provided by your credit card company. We accept Visa, Mastercard, American Express, PayPal and ZipPay.
Please email us