CUSTOMER TESTIMONIALS & FEEDBACK
Tell us what YOU think!
We're always interested in your feedback - please share your happy (and the not so happy) experiences with us.
We're especially interested in your suggestions and solving your problems; we always want to improve the Bijoux experience for you.
Please click here to tell us about your Bijoux experience.
Here are some messages we've been sent - our customers seem to love us!
Shelley NSW 7th October 2020
Hi Bijoux Customer Service, Just a note to let you know I’ve recieved the Ice watch and am very pleased with both the watch and your excellent service! Thank you, Shelley
Stewart WA 1 July 2018
Just to say I was very impressed by the whole experience of your service, from finding the product on your website, to price, to speed of delivery (from around four days from order to receipt). Very good indeed!
Karen NZ 30 June 2018
I wish to commend you on the efficiency of your online shopping site. It is easy to use, the directions and links simple to follow and everything works as it should. EAch time I have shopped with you, the goods have been delivered promptly and without any hassles. My sincere thanks
Louise NZ 6 May 2018
Just an update on my order. After talking with you last Thursday and both of us being told different things by DHL. My parcel arrived the very next day!!...... even though They told both of us it wasn’t even in the country!!!
Amazing!!.... only problem was I’d gone and brought another necklace and earrings already by then!!!!!
But much preferred yours so was greatful to have them to wear to the wedding after all. So won’t be needing to return. Thanks so much for your customer service and trying to help regardless of it being out of your hands. I will definitely be shopping from your website again. And telling my friends about it. Thanks again
N.C, NSW 27 December 2017
Thank you for providing an excellent service! I am so impressed. I'm a TV newsreader and urgently needed some new things during this crazy, after Christmas sales period. I braved the crowds yesterday and found nothing. Your customer service was fantastic - from a phone call to say an item was out of stock, to regular email updates and prompt courier delivery. This was my first order and I'll definitely be back.
Dannielle, ACT 7 November 2017
Got my order today and was delighted to receive the pearl earrings too. Thanks so much! Excellent service and fast delivery. This was the first time I have purchased with you but it won’t be the last. Thanks again
Maryanne, NSW 23 May 2017
The order was received this morning and the necklace is absolutely beautiful. I was very impressed with the speed of processing and shipping of this order – well done, Bijoux!
Rochelle, QLD 23 May 2017
I brought the ice glittler rose gold watch i absolutely love this watch it is so lovely beautiful colour and postage took 2 days max best site ever love love love
Claudia, QLD 15 May 2017
I purchased the Cluse La Vedette watch in silver/white. Gorgeous little watch and fast shipping. Thanks Bijoux!
Kathy, UNITED STATES 6 May 2017
Wanted to thank you so much for the incredible service - the rings I ordered are PERFECT and I will be wearing them both every day! Just gorgeous. I'll be placing more orders with you for sure!! Thanks again!
Emory, UNITED STATES 17 March 2017
Thank you for the excellent product delivery.It arrived quicker than expected and I was very surprised and pleased with the extra little gift attached. Thank you once again
Patsy, SINGAPORE 23rd December 2016
Thanks Bijoux for the surprise Christmas call. Albeit it was disappointing that my parcel was lost within the local delivery process but you have went over and way beyond to delivered it via personalised courier all the way to Singapore!
Nothing ever Beats having customer at heart all times. It is the thought and service that counts. Wishing you a blessed Christmas and success to your ever growing business. Thanks for making mine a wonderful one!
Thanks again, I will, no doubt, be ordering from you in the future.
Jessica, ACT 18th August 2016
Thank you very much for the super speedy delivery of my new Cluse watch - I love it!
I only ordered yesterday, and couldn't believe it when I received notification that I had arrived today that it had arrived!
Thanks again, I will, no doubt, be ordering from you in the future.
Riana, NSW 22nd July 2016
I received my order today and I would just like to say how impressed I am with how quick it got delivered to me! I definitely will be buying from here again, great customer service.
Pamela 23rd March 2016
Thank you for the delivery, received today, so pleased with the watch bands, and the gold polish cloth. I’m so happy and look forwardd to shopping with you in the near future. Many thanks
Robyn 7th March 2016
I just wanted to thank you and Bijoux for sending me a replacement Lola and Grace necklace. It is lovely to know that your company makes it their business to make sure that their customers are happy.
Marcelo 11th February 2016
Thank you very much, great customer service
Tracey 8th February 2016
Excellent service!!! Received the item less than 24 business hours. Can’t beat that.
Alan 10th December 2015
I would like to thank you for the promptness of my refund regarding this item. Your company's system and customer service should be held up as the standard for Internet shopping.
Rosamund 9th December 2015
Thank you for your prompt service and delivery of the Lambretta cielo mint green watch I recently ordered.
Cass QLD 22nd September 2015
Thank you so much for the fantastic customer service and super fast postage on the ice watch I purchased yesterday. It arrived beautifully packaged. Thanks again.
Fernanda NSW 21st September 2015
I’ve just got my ring. And the little note… :) Let me tell you..YOU take customer service to another level!!!
Please fwd this e mail to your boss/supervisor. They deserve to know the tenor of employee you are G..... You really understand the concept of customer service and have managed to transform the experience of a “faulty” ring into a “happy client" experience looking forward to buy in Bijoux again!!!!” It has been a pleasure to interact with you. Have a lovely day. Cheers
Katie NSW 8th July 2015
Wow, I am so impressed with your service!!! I ordered my boyfriends watch yesterday at 3:30pm! It was at my door, as I left for work at 8:30am!!! So impressed!!! I will definitely order from you again! Thank you!
Evelyn NSW 30th June 2015
I would just like to thank you for the beautiful Pastiche Pendant that arrived in the mail today. Just love it and it was a fabulous price too!
Carmel QLD 9th June 2015
Good morning, received my beautiful watches today, stunning! thank you, Australia Post executed the delivery in double quick time, I'm a 100% happy customer. Will tell others. Cheers
Laura VIC 15th May 2015
I am so impressed with the watch and prompt delivery from your site. I had been looking for a watch for over a month. Finally found Olivia Burton watches on your website. Ordered it Wednesday night and had it on my wrist that Friday. SO HAPPY. Thank you.
Owen QLD 11th May 2015
Just to let you know that the DD (Danish Design) Watch was waiting for me at my private PO Box early this morning ( Mon 11 / 05 ) . Pretty impressive delivery time & I really like this watch . The reason I wanted it before Wednesday is that I'm taking part in a classic car rally on Wed .. and this over-size watch is so easy to read whilst driving ... plus it has chrono / timer functions as well . It's absolutely perfect !!! .. And I would not have been able to get it without your attention to all the details . So , thanks muchly again ...
Colin QLD 17th February 2015
Good morning, The Bering watch arrived this morning and looks great.Thank you so much for the prompt, courteous service – and the excellent communication.
Rest assured I’ll be back, as a very happy customer!
Kyle NSW 23rd January 2015
I just wanted to say how incredibly impressed I am by your service. When I first rang the assistant was extremely helpful as was the lady who followed up re delivery. Ordered and shipped within 2 hours. Well done guys i will def use your company again.
James 21st January 2015
Thank you K*** for the great service, your phone manner was fantastic and you were really helpful in tracking down my order. It arrived monday and my watch is now repaired and back on my wrist. Much appreciated matey...best regards, Jim.
Noel QLD 16th January 2015
I would like to thank the Bijoux team and a special note for K***, for helping me with an issue i had with my first product i received. The extremely good customer service i have received has left me with a lasting impression and as a result am now telling friends and family of my excellent customer service received. K**** and G**** in particular have been more than helpful, extremely apologetic for the mishap and more than helping to solve the issue. If you could pass this on to them that would be great.
Thank you for looking after me.
Claire QLD 12th December 2014
My Bering watch arrived yesterday. It is perfect. I was very impressed with the service you provided and the extremely fast delivery time. Thank you
Simone VIC 3rd December 2014
Just wanted to say thank you for the quick arrival and impeccable wrapping on my purchase.
I look forward to gifting it, it's perfect, thank you so much.
Bev VIC 1st December 2014
Hi I have my order already. That's amazing great service and I'll be using you again cheers
Belinda NSW 18th September 2014
Just wanted to say a big thank you for the amazing service i have encountered while dealing with you. I purchased a watch for my daughters bday yesterday and it has already been delivered to my home (3 hrs south of sydney)!!!! Phenomenal!! Great work! Thanks again
Glynis NSW 16th September 2014
I received my order today and just want to say thank you so much for a wonderful service. It was so quick and beautifully wrapped. Thank you.
Kathy NSW 17th July 2014
I received my Olivia Burton watch today. I have had my eye on the watch for some time and really liked it and so now I have it! It is very nice and I like the large clear dial. Everything seems to be going well with it and so thank you very much. I loved the presentation (made me wish I I was giving it to someone!) and thank you also for the cleaning cloth.
Nancy VIC 10th July 2014
Dropping you a quick line to let you know that my box of goodies arrived today. So happy – they looked brilliant and sparkly :) Thank so much for all your help – much appreciated. Take care.
Valdis ACT 10th July 2014
I recently ordered a Secrid wallet from you. I just wanted to let you know that I was very impressed with your quick shipping and attention to detail when wrapping and packing the box. I've already recommended you to some friends - I think they'll be placing orders soon!
Jonathon VIC 10th June 2014
Hello, I recently purchased a stainless steel Gant watch from your store. My purchase arrived today, and I just wanted to comment that the presentation and packaging of the item was flawless. I'm extremely impressed with your level of customer service (the inclusion of the jewellery cleaning cloth was an excellent touch).
It'd be great if you could personally pass on to the owners of Bijoux Collection how impressed I am with the end product. They've hit the nail on the head with what all stores, online or brick and mortar, should seek to provide in customer service. Thanks for your time.
Patricia NSW 12th March 2014
The watch arrived this morning and I want to tell you how delighted I am with my purchase, Not only is the watch beautiful, but receiving it wrapped with a purple ribbon was like receiving a special present. Thank you again and I look forward to buying myself another beautiful gift from Bijoux.
Dawn New Zealand 8th January 2014
Thought I’d let you know that my necklace arrived today. Full marks to you all for the presentation package – it was very impressive! Thanks
Dee WA 3rd January 2014
I have just received my white Lambretta watch and am very pleased with it. I would just like to commend the company on its very swift delivery service and the beautiful way in which the watch was presented in the gift wrapping. Your level of service is exceptional and I look forward to making further purchases with BIJOUX!
Lois NSW 4th January 2014
Just a note to say how happy I was with my purchases from you. I ordered some jewellery from you in mid December and spoke to a lady, I think her name was Gxxx, she was lovely and very helpful. I will definitely be ordering more and have told my girlfriends of my experience. Thanks Bijoux,
Maree NSW 3rd January 2014
I purchased items at your QVB store recently and decided to get a Rosendahl watch, received today. I cannot believe how fast your delivery is and how friendly you all are. Bijoux you are on a winner I WILL shop with you again, your items are gorgeous and your service matches. Many many thanks, I am an avid jewellery and watch collector.
Sinead Ireland EU 13th December 2013
Thanks very much for your help – I received the package yesterday. It was nice to receive such a personal response about my query and not just a standard reply – I like your approach to Customer Service.
Lucy VIC 13th December 2013
I just wanted to let you know that my order arrived today and thank you so much for your prompt service. The hand written name on the card was an extra nice, personalised touch. Thanks again, Merry Christmas.
Glenis VIC 9th December 2013
I wish to thank you for your excellent service when I purchased my Bering ladies watch last week. I ordered it on Wednesday and it was delivered in Ocean Grove on Friday which was great.
Ben VIC 9th December 2013
Just received the package from you guys. Super fast delivery, couldn't be happier. Many thanks
Kay VIC 3rd December 2013
thank you so much for such wonderful service with the two watches i ordered. They have both arrived in perfect condition and i just adore them!
Hope all have a very Merry Christmas!!
thank you again for such prompt efficient service.... very much appreciated!
Nikki NSW 28th November 2013
Thank you so much for your speedy response and the time you've taken to search for my request with limited details.
Please forward this compliment to your manager as your customer device has exceeded my expectations.
Sally ACT 19th November 2013
I just wanted to say thank you so much for the Zsiska Necklace that I ordered online on Thursday last week. I have received it this morning beautifully wrapped and with a lovely surprise of the jewellery cleaning cloth.
I look forward to dealing with Bijoux in the (near) future.
Robyn NSW 7th November 2013
Just received the Watch I ordered and I am completely happy, both with the beautifully wrapped Watch and the efficiency with which it was handled.
Omali NSW 5th November 2013
Thank you for sending my watch with a lovely little note and complimentary cleaning cloth. Love the efficiency, love the customer service.
Colleen WA 9th September 2013
Just like to say thanks to you and your staff on the efficiency of getting the Daniel Wellington watch to me by yesterday – in time to present to my granddaughter at her 18th Birthday party. She was very excited.
Henriette WA 6th August 2013
I would like to congratulate you for your customer service. I received my watch and I was delighted even before opening the parcel. The choice and quality of the paper & ribbon impressed me… the caring touch made me feel special. Well, the watch far from disappointed me too… I love it!
Thank you and I wish you the best with your business.
Till next time
Breana WA 19 July 2013
I am writing to say how happy i am with the level of service bijoux has provided.
My email enquiring about the sign up $10 off was answered very promptly and i just received my watch 3 days later at no delivery cost!
i am very, very pleased and will certainly be recommending/buying my next watch from bijoux. :D
Gina Vic 18th February 2013
I just wanted to comment on the prompt delivery of a watch I ordered last week. I ordered it on Wednesday February 13th at 9.55pm and received it by post in Melbourne on Friday February 15th!
Very Impressed, and it now takes pride of place on my husband's wrist. He loves it!
Irene NSW 14th February 2013
I recieved the sterling silver rose ring in size P today ... It fits perfectly & I can still wear it where first intended .... I love it !!! Just wanted to email & let u know it arrived & thanks for tracking it down for me ... Glad I purchased it ..... Have a great weekend ...
Rowena NSW 17th January 2013
Last Friday morning I bought a necklace from a lovely salesperson at Sydney Airport. I had been looking for something a bit different for a long time and found it there. I am big on buying things like jewellery from somewhere that means something special and to be honest, the airport wasn't my first pick. However, the young woman that served me was absolutely lovely and even held my baby while i tried things on. She was lovely and became a part of the experience which is why i decided to buy. I LOVE the necklace so am very happy that she was so impressive, or i might have missed out. Please pass on to that store that they have a lovely staff member there.
Michael, NSW 27th December 2012
Thanks S**. It has been a pleasure dealing with an organisation delivering quality customer service. My wife loves the watch.
Kate, NSW 21st December 2012
Just wanted to pass on some positive feedback. I called earlier on to speak to your online help team and the phone was answered by a lovely lady by the name of K***. She was extremely helpful and super pleasant to deal with. I've now placed my order and it was so easy! I've never used your website before but I'll certainly be back, what a wonderful experience. Merry Christmas!
Thea, QLD 21st December 2012
Thank you very much for your prompt service. I received my order yesterday.
Kind regards, and Mery Christmas.
Wendy, Queensland 19th December 2012
I ordered my pearl and silver ring on Wednesday afternoon and it arrived Thursday morning. Thank you for the wonderful service. You also included a silver cloth which does a great job. I will recommend you to friends. Thanks again. Wendy
Glenda, NSW 19th December 2012
Thank you for your great service, I received my Skagen watch yesterday and I am extremely pleased with my purchase.
The super fast service was exceptional and I will definitely recommend your store to friends.
Jennifer, NSW 12th December 2012
Fantastic so great to deal with :) definitely do more online shopping with you guys
Karen, Queensland 5th December 2012
Just wanted to let you know that I placed my order on the Sunday and received the watches on the Tuesday in an Express Post satchel. Fantastic service thank you. And they were both beautifully wrapped. Great to receive such prompt, friendly and helpful service. My thanks to you and the staff at Bijoux. I will definitely be back!
Nico, Victoria 5th December 2012
I just wanted to thank you: I was simply blown away by how quick my watch arrived. And it was even gift wrapped!
Thank you again,
Pam, South Australia 15th September 2012
TO THE MANAGER: I cannot thank K*** enough for the service and help I received from her last Friday 12th. I was so dissapointed with the Mt. B*** Jewellry shop that had let me down after placing an order three weeks ago for this watch. With her friendly manner and help online and telephone I now have the watch for my Grand-daughter's 16th. It was even gift wrapped! I will have no hesitation in recommending your site to my friends. Thankyou so much again K***. Kindest regards-PAM
Sandra, Western Australia 12th September 2012
Just a quick email to say thank you for Bijoux’s excellent customer service – received my watch with two working days – I’m really impressed – the packaging was very tastefully presented and thank you also for the shining cloth – this will come in handy.
I’m of the old school and not very keen about ordering “things” on line – but I’ve done it a few times now and thankfully the companies I have dealt with have provided the same excellent service as Bijoux have.
Pauline, Victoria 7th August 2012
Received my earrings promptly and safely!!! Many thanks. ADORE Zsiska so will be back!!!!!
Barbara, UK 12th June 2012
Just a quick email to thank you both for replacing my lost earring. Now I have 3 - a pair and a spare. I will probably never lose one again. I was very disappointed when I lost the one on the flight but am now delighted to have them again.
My daughter arrrived from Sydney yesterday with them safely in her luggage.
You have both been very helpful and I really appreciate the time and trouble you both went to to find me replacements.
Angela, Adelaide SA 4th June 2012
I just got my ring.
I love it!!!!
It’s actually much nicer than the picture, so I’m glad I decided to buy it.
Thank you very much for your great service and help – I am a very satisfied customer…
Darren, Singapore 17th May 2012
Just wanted to say a very big thank you for all your help on the (Oxygen watch) purchase . The watch arrived yesterday (took roughly 13 days from Sydney to Singapore) and the wife is delighted! She loves it very much and she's wearing it right now at work.
Doing business with you and your boutique is an excellent experience. Your expert advice helped me make the right choice, and the product was delivered exactly as described, in immaculate condition. One pleasant finding I must mention is that your website's color rendering of the straps is virtually identical to the real thing. Kudos to your webmaster too.
Last but not least, the gift-wrapping is a lovely touch to top it off.
We have started recommending your business website to our colleagues and friends in Singapore.
Ginny, Sydney NSW May 2012
Was GREAT to meet you again in Bijoux QVB, because it reminded me of the fun time I had with you back in January!!! You're good fun to have serve people in a shop! Makes shopping a pleasant experience! My daughter thought you were fun too!!! See you again next time I'm shopping in town, hopefully!
Stephen, Concord NSW 21st April 2012
Hi you will recall my watch band and our telephone discussions. Just wanted you to know that I picked up the watch from the Sydney Airport Terminal 2 store. It is better than the original!
Sincere thanks for your understanding and excellent customer services. As I mentioned I have 9 Oozoo and 2 Skagen watches that I have acquired from the Chatswood and Airport stores. The excellent customer service received from the stores is now matched by head office. This is greatly appreciated.
Irene, Balgownie NSW 4th April 2012
Thank you bracelet arrived today "perfect'
Krystyna, Tarneit VIC 31st March 2012
Hello, I received the necklace today and it is stunning! I can't wait to see my mother’s face when I give it to her for her birthday. Thank you
Shirleen, Albury NSW 28th March 2012
Received my order yesterday - that was quick - thanks
Jane, Box Hill VIC 27th February 2012
I'd like to thank you for my order and express how impressed I was with the customer service I received from your company.
K*** was incredibly helpful when I decided to exchange the watch I had bought. She contacted me several times to notify me of the status of my order.
Great customer service is rare these days, especially when shopping online! I really appreciated it, so thank you very much!
Sarah, Sydney NSW 22th February 2012
Hi, Just wanted to say thank you for your prompt service and great result!
There will be a very happy 14 year old girl when I surprise her with the watch she lost surfing at Bondi last week.
Grazia, Italy 17th February 2012
I just received you beautiful bracelet!! Thank you!
Fiona, Hazelwood VIC 26th November 2011
Please pass on my thanks to K*** I recently purchased a Marcasite bracelet from the company & nothing was too hard for K to do She is a delight to deal with and I thank her very much...
ps very happy with the bracelet!!
Robyn, 24th October 2011
You are sooo gorgeous!
I can now save you lots of trouble. After looking through every suitcase, handbag, travel pack over the last few months for my precious ear-rings, I assumed I had left them in a hotel! I visited the Bijoux shop at Sydney Airport last Saturday to buy a new pair and they gave me your card! After I wrote the email to you on Sunday, I went to the bedroom, picked up a jewellery bag I haven't seen for ages and BINGO...there they were!
Thanks for your excellent service...I will definitely be buying more from Bijoux in the future!
In deepest appreciation,
Stephanie, South Melbourne VIC 21st October 2011
I have to say I am very impressed with the customer service so far! Thanks you so much for all of your help and I look forward to your response.
I am totally in love with this watch so fingers crossed we can locate one! Thanks so much!
Kana, Japan 5th September 2011
Thank you for the replacement, Ive recieved them today. Ive checked the conditions, it was perfect!! I appriciate that you did to me a really great customer service. Im leaving Australia very soon, but I will come back for shopping on your website. Thank you very much again.
Dora, Adare QLD 22nd August 2011
Thank you for sending the watch so quick. I received it today. Very happy with your customer service :)
Jayne, New Delhi India 13th July 2011
Just to let you know that I received this morning the bracelet and beads in good condition. The Bracelet is gorgeous. Thank you so much for all your help and assistance it was very much appreciated. Again Many thanks
Mark, Auckland NZ 24th June 2011
Thank you for taking the time to review this case for us. We appreciate the excellent customer support your company has provided and would not hesitate recommending you to our friends.
Laura, Brisbane QLD 7th June 2011
Thank you so much for your prompt service in organising the cross necklace for me. It arrived for Friday and my friend loved it.
Whilst at the party I was wearing my necklace and someone else admired it and long story short, I am now writing asking if you can organise another one for me.
Nerida, Melbourne VIC 20th May 2011
Today I received the replacement watch for my daughters faulty watch that I sent back to you under warranty.
I wanted to write to you to thank K*** for her handling of the replacement. For some reason I expected that the process would be a battle.
But from the first call to K*** to the arrival of the package with Laura's watch in it, your service was fantastic. K*** dealt with this with minimal fuss or dispute and for this I am grateful.
*** names have been abbreviated for reasons of privacy