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Money Back Guarantee

30 DAY MONEY BACK GUARANTEE

Take the stress out of online buying. Need to return your bijoux.com.au purchase? No problem!

We will happily exchange or refund your online purchase provided the product is returned to us in its original condition within 30 days from receipt.
Just email us your order number and the reason for return and we'll send you our return form with easy instructions on how and where to return your purchase.
 

OUR HASSLE FREE RETURNS POLICY

  • All returns to be initiated within 30 days of receipt. (see below for Christmas returns extension)
  • All returns to be received by us in the original unworn condition in which they were sent and must include all packaging, tags, warranties, leaflets, free gifts etc originally supplied by us.
  • SALE or discounted items can be happily exchanged or credited but are not available for refund.
  • We do not offer exchange, credit or refund on customised and/or special order goods.
  • Valid for bijoux.com.au online orders only.
  • Refunds will be made in the same method as the purchase payment.
  • Returns that are incomplete, damaged, worn or returned without their original packaging, tags, warranties, leaflets, free gifts etc originally supplied by us may not be accepted and may be sent back to the customer at the customers expense.

 

FAULTY OR DAMAGED ITEMS

Before your order leaves us it is fully checked by our packing team. If you receive an item which is damaged or with a manufacturing fault please contact us immediately.

 

RETURN METHOD

  • It is the customer's responsibility to ensure returned items are well packed and protected from damage in transit. 
  • We do not accept responsibility for goods lost in transit and suggest using a return method that allows tracking.
  • The General Warranty Under Australian Consumer Law ( as shown in our Product Warranties section) states 'The consumer will bear the expense of claiming the warranty.' This includes the cost of returning goods.

 

ENJOY FREE RETURNS WITH PAYPAL

Enjoy Free returns on every order when you purchase with PayPal. Simply fill out this PayPal form and upload your shipping receipt within 14 days of your return. Your refund will appear in your PayPal account, usually within 5 business days Please note: This is a PayPal offer. Any queries about this should be directed to PayPal

 

CHRISTMAS RETURNS EXTENSION

Any items purchased in the six weeks before Christmas (12th November to 24th December) will be eligible for our Christmas Returns Extension. During this period you are able to return your purchase before the 31st of January of the next year for exchange or refund.