We are Authorised Stockists for all the brands and products we sell. All products sold by Bijoux Collection are guaranteed to be genuine, brand new, in original condition and are delivered with complete brand packaging, warranty information, instruction manuals and serial numbers applicable to the brand.
In the unlikely event that you experience a problem with your purchase after receiving it from us, please refer to the warranty information included with your purchase for instructions on how to return it to the manufacturer, distributor or ourselves who will either repair or replace it.
You may also print this form, fill it out and send it with the product back to us and we'll take care of it for you.
WATCHES
Warranty conditions will vary, depending on the watch brand or model, but do not affect your rights under Australian consumer law. Please refer to the warranty information supplied with your watch. The length of the warranty period is determined by the brand and can be found in the watch's product description on our website.
JEWELLERY AND OTHER PRODUCTS
If an item is found to be defective due to the manufacturing process it will be repaired or replaced at our discretion. There is no warranty against loss, damage, breakage, change of appearance due to natural wear, mishap, careless handling or improper use.
GENERAL WARRANTY UNDER AUSTRALIAN CONSUMER LAW:
The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.
Each of our pieces are made to last if they are taken care of. Please refer to below for further information on how to take care of your pice.
Be sure to take care when wearing your jewellery or watch throughout the day. Without notice your jewellery or watch can get caught on clothing, accessories and items you may come into contact with. Your jewellery or watch should be put on last when dressing and taken off first to avoid any accidents.
Ensure to remove your jewellery or watch before sleeping, bathing, swimming or exercising to avoid damage or significant tarnishing/discolouration to your accessories. Also be weary of where you spray your perfume and hairspray as this may further cause this issue. Silver is a malleable (soft) metal; so, be gentle with earring posts, clasps etc as they can bend or break under excessive force. Gemstones can also scratch, crack, or chip if dropped. Broken gemstones are not covered under warranty.
Your jewellery should be stored in a safe, dry & cool place to prevent from tarnishing, discolouration, tangling and scratches. However over time discolouration may occur due to a natural reaction to chemicals in the air, heat and body oils. In this case, sterling silver (including gold plated sterling silver) can tarnish, oxidise and change colour to a dark brown. Discolouration can usually be removed by gentle rubbing with a jewellery cleaning cloth. Tarnishing is not covered under warranty. Bijoux cleaning clothes can be purchased online here