FREQUENTLY ASKED QUESTIONS
30 Day Money Back Guarantee
Taking the stress out of online buying. Do you want to return your bijoux.com.au purchase? No problem! We will happily exchange or refund your purchase provided the product is returned to us in its original condition within 30 days from receipt. Just print this form, fill it out and send your purchase back to us and we’ll sort it all out for you.
If you would like to exchange an item purchased at Bijoux in Sydney Airport please use this return form.
Our Hassle Free Returns Policy
All returns must be initiated within 30 days of receipt.
All returns must be received by us in the original unworn condition in which they were sent and must include all packaging, tags, warranties, leaflets, free gifts etc originally supplied by us.
SALE or discounted items are not available for full refund but can be happily exchanged or credited.
We do not offer exchange, credit or refund on customised and/or special order goods.
Valid for bijoux.com.au online orders only.
Refunds will be made in the same method as the purchase payment.
Returns that are incomplete, damaged, worn or returned without their original packaging, tags, warranties, leaflets, free gifts etc originally supplied by us may not be accepted and may be sent back to the customer at the customers expense.
Faulty or Damaged Items
Before your order leaves, it is fully checked by our packing team. If you receive an item which is damaged or with a manufacturing fault please contact us immediately.
It is your responsibility to ensure returned items are packed well and are protected from damage in transit. We suggest you use a return method that enables you to track the parcel as we do not accept responsibility for goods lost in transit. The General Warranty Under Australian Consumer Law ( as shown in our Product Warranties section) states 'The consumer will bear the expense of claiming the warranty.' This includes the cost of returning the goods to us.
Genuine Products, Packaging & Warranties
All of our branded items are guaranteed to be new and genuine.They will be shipped complete with the genuine original packaging and warranties (if applicable) as supplied to us by the brand owner, manufacturer or distributor.
Free delivery Australia & Worldwide
Free Express Post delivery anywhere in Australia for every order of AUD $89.00 or more. Your signature will be required on delivery unless you instruct us otherwise.
A handling and delivery charge of AUD $9.95 is applied to orders below AUD $89.00.
Orders received by 2pm Monday- Friday Sydney time (AEST) are usually shipped same day or the next business day.
Indicative delivery timing:
Next business day
NSW Regional & Capital Cities in other States
1 - 2 business days
Outside Capital Cities in other States
2 - 3 business days
Delivery delays may be experienced during public holidays and at peak times. Please refer to the Australia Post Express Post National Network for more detailed information on next business day delivery locations.
CLICK HERE to track your Express Post parcel.
International Deliveries - Regular
Free International delivery for every order of AUD $89.00 (inc GST) or more. Goods & Services Tax (GST) is automatically removed at checkout for deliveries outside Australia.
A flat rate handling and delivery charge of AUD$9.95 is applied to orders below AUD $89.00.
Indicative delivery timing by DHL Global Mail in conjunction with the postal service of the delivery country
1 - 2 weeks
Rest of the World
2 - 3 weeks
International orders are usually shipped the next business day and on an aircraft out of Australia within the following 24 hours. A tracking number is available approximately 3 business days after shipment.
CLICK HERE for DHL Global mail tracking. Once the parcel is in the country of delivery please use the tracking service of the postal service in that country.
International Deliveries - Express Courier International
The express courier international service is available for all orders. Goods & Services Tax (GST) is automatically removed at checkout for deliveries outside Australia.
A flat rate handling and delivery charge of AUD$40 is applied to orders for this delivery service.
Indicative delivery timing by Express Courier International in conjunction with the postal service of the delivery country. Please note these delivery timing estimates are for delivery to major city metropolitan areas. Areas outside of this may experience additional delays
3 - 4 business days
Rest of the World
5 - 6 business days
Please note: these timings are estimates only. We do not take responsibility for an additional delays that are outside the control of Australia Post, or caused by the receiving country's customs/ border clearance procedures that may extend the delivery timing.
CLICK HERE to track your Express Courier International parcel. Once the parcel is in the country of delivery please use the tracking service of the postal service in that country.
The indicative delivery timings shown above are the expected delivery times for metropolitan areas of major cities in popular countries (Australia, NZ, USA, UK, Europe & Asia). Other cities and countries may take longer. Delays caused by the receiving country’s customs/border clearance procedures or any other factors beyond the control of Australia Post or DHL Global Mail may also extend the delivery timing. Delays caused by factors outside the control of Bijoux Collection, DHL Global Mail or Australia Post cannot be accepted as reasons for refund of the express service charge. Delivery delays may also be experienced during national or local holidays and at peak times.
Import Duties, Taxes & Customs Clearance Costs
Import duty, taxes and customs clearance costs may be incurred by the recipient in the country of delivery. Please ensure you are aware of these costs to prevent any delays in delivery. These charges are the responsibility of the recipient and are not included in your payment to Bijoux Collection.
Same Day Delivery Sydney
Need your order asap? From just $14.95 our team will courier your purchase to your door Monday to Friday within the Sydney metropolitan area.
Simply add this option at checkout to receive your purchases within the same day.
We want you to be happy with our service at all times - please read these notes about our same day delivery service.
Same Day delivery by courier within the Sydney area is available for orders placed before 12pm Monday to Friday. Delivery will occur between 1pm and 6pm.
Orders placed on Saturday, Sunday and NSW public holidays will be shipped the next business day.
You will receive a confirmation email once your order has been despatched.
Please allow up to 3 hours after placing your order online for your order to be dispatched.
Please contact us if you have not received your delivery as expected as there may be other other events beyond our control that may affect your delivery.
Delivery zones and charges are based on the distance of the delivery address from Bijoux Collection's distribution centre in Edgecliff. Delivery is made by a courier delivery service.
Refusals, returns and re-delivery will incur extra charges.
Peak time delays: Deliveries take a bit longer on Fridays because of increased road traffic. Storms can also cause traffic congestion and delays. The pre-Christmas lead up may also mean your parcel will arrive later than usual.
Please call our Customer Service Team on 02 9363 9990 for more information.
Bijoux luxury gift wrapping can be selected at checkout. We can also add a message to any wrapped gift. The cost is $2.50 per item. Your gift will be presented in Bijoux's signature white embossed gift packaging complete with Bijoux purple ribbon and gift tag. The tag has space for your name and the recipient's name.
Watches are usually packed in the brand's protective packaging and can then be hand wrapped in our luxury embossed white wrapping paper complete with ribbon and gift tag. Jewellery is presented in the brand or Bijoux's gift box, tissue filled & ribbon tied with tag.
We can deliver your beautifully wrapped gift directly to the recipient's address. If you would like us to include a short note with your gift, just include it in the message panel at checkout. Applicable warranty cards, certificates, instruction and information leaflets are included inside the packaging.
We never include receipts with the shipment but a full receipt/ tax invoice will be emailed to you at the time of purchase. However, deliveries outside Australia do require us to include a copy of the invoice in the parcel.
How to Purchase a Gift Voucher
Purchasing a gift voucher is just like purchasing any other product. Add the voucher to your cart and at checkout you can add a message in the notes panel which will appear on your Gift Voucher. Purchase a gift voucher HERE
All Gift Vouchers are sent to you electronically. The eGift Voucher will be sent via email. Just purchase the gift voucher and specify the email address the voucher is to be sent to at checkout. You may specify your recipients email address and include a message to be sent with the Gift Voucher, however we suggest you specify your own email address and then forward the voucher to the recipient yourself as emails from addresses not known to the recipient may end in up in their "junk" folder.
Redeeming a Gift Voucher
To redeem a gift voucher online simply visit us online at bijoux.com.au, fill your shopping cart and enter the Gift Voucher code (as shown on the voucher) in the "Redeem a Gift Certificate or Coupon" field provided at checkout.
If the Gift Voucher amount is more than the order amount, the remaining value can be put towards the next purchase. Just keep using the same voucher code until the whole amount is used. If the order amount exceeds the Gift Voucher amount the balance payable will be calculated and payment details will be requested to pay this amount.
Gift Voucher Terms and Conditions
Gift vouchers are valid for 12 months from the date of issue
Gift vouchers are are non-refundable and non-returnable
Gift vouchers cannot be redeemed for cash
Lost or stolen vouchers cannot be reissued
Change can only be given as a new Gift Voucher
Balance can be put towards the next order
Standard Bijoux Collection trading terms apply to gift vouchers
All products are covered by a warranty:
Sterling Silver jewellery
We offer a limited warranty on all our products. We are not, however, able to cover negligent damage or wear and tear over time. Jewellery is fragile, so we advise you to take extreme care with all pieces and follow our recommendations for handling, cleaning and storage. Please refer to the care instructions included with your purchase.
Stainless Steel Jewellery
Stainless steel jewellery is a very practical alternative to silver jewellery as it does not tarnish and is intrinsically strong and durable.
Stainless steel jewellery is often plated in gold, rose gold and other finishes using the ion plating process. Ion plating is the most advanced surface finishing process in the jewellery trade. In traditional electroplating the gold coating on the surface of the piece of jewellery or watch can be easily worn away. Ion plating is much more durable, wear resistant, and also has a higher brightness. Nevertheless, extra care should always be taken with plated jewellery and watches. Please be very careful when handling, wearing and storing these pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.
Fashion jewellery is generally less durable than silver and gold jewellery, and is often created from materials and techniques chosen for visual effect rather than a longer life. Please be very careful when handling, wearing and storing these fine pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.
Watches sold by Bijoux are guaranteed to be genuine, brand new, in original condition and are delivered with complete brand packaging, instruction manuals and serial numbers (if applicable).
We are Authorised Retailers for all the brands and products we stock. Our genuine products are sourced directly from the Brand Owner, Manufacturer or Authorised Distributor.
All watches purchased from Bijoux come with an official warranty issued by the manufacture or distributor of the watch brand. A warranty is included with each watch purchased from Bijoux. Warranty conditions will vary, depending on the watch brand or model, but do not affect your rights under Australian consumer law.
The length of the warranty period is determined by the brand and can be found in the watch’s product description on our website.
In the unlikely event that you experience a problem with your purchase after receiving it from us please refer to the warranty card included with your purchase for instructions on how to return it to the manufacturer, distributor or ourselves who will either repair or replace it.
GENERAL WARRANTY UNDER AUSTRALIAN CONSUMER LAW:
The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.
If you live in Sydney it may be more convenient to take the item and the receipt to our nearest store and our friendly and helpful staff will evaluate your claim.
Watch Water Resistance
The answers to these and other questions relating to water resistance in watches can be found here: Water Resistance Guide for Watches
Please note: The information contained within the Bijoux Collection Water Resistance Guide for Watches is provided for the guidance of Bijoux Collection customers and refers only to watches sold by us. We do not guarantee the contents of this guide are valid for all brands of watches.
Please click here to go to our ring sizing guide which shows you how to work out your ring size.
Please click here If you want to convert an Australian ring size to or from ring sizes used in other countries.
Where is my $10 discount code
Our welcome email with the code will be sent to you as soon as you sign up online.
Please check your Junk Mail folder if you haven't received the email within a few minutes.
If you still can't find it you may have incorrectly entered your email address - if you are unsure about the accuracy of the email address you entered simply sign up again.
For full terms and conditions of this offer please click here.
Payments & Currency
All items are charged in Australian Dollar. Currency conversions on the website are indicative only. The final exchange rate will be provided by your credit card company.
Please email us