Conditions of sale and returns.

We will happily exchange an item or issue a credit note, if claimed within 7 days of delivery to you.

Sale, clearance or discounted items cannot be exchanged.
We do not refund if you change your mind.
Your  receipt must be sent to us with your exchange.
Goods for exchange must be in ‘as sold’ condition: complete, unaltered, unworn and in original packaging.
Any jewellery that pierces the skin (such as earrings) can not be exchanged as regulated by the NSW Health Department.

To arrange a product return;

Please email us before sending the goods, to advise us of the product for return and the purchase date.

We will then issue you with a returns number and will advise you how to return the goods to us.
It is your responsibility to ensure returned items are packed well and are protected from damage in transit.
Please return all goods with a copy of the original receipt to ensure smooth processing.
We do not accept responsibility for goods lost in transit.

OUR RETURN address;

Product Warranty

Sterling Silver jewellery:

We offer a limited warranty on all our products. We are not, however, able to cover negligent damage or wear and tear over time. Jewellery is fragile, so we advise you to take extreme care with all pieces and follow our recommendations for handling, cleaning and storage. Please refer to the care instructions included with your purchase.

Costume jewellery:

Fashion jewellery is generally less durable than silver and gold jewellery, and is often created from materials using techniques that are chosen for visual effect rather than longer life. Please be very careful when handling, wearing and storing these fine pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.

Watches:

All our watches are covered by a warranty issued by the manufacturer. Please find a copy of each brand’s warranty with each watch sold.

warranty terms prescribed by australian consumer law:

The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.

Payment:

We accept payment by Visa, MasterCard and PayPal. Your credit card details will be safe and securely handled by Paypal. Goods will be delivered to the address detailed on your order. All prices displayed on the website are in Australian dollars and include GST.

Customer feedback:

Customer service is of utmost importance to us. If you have any feedback, complaints or queries please contact us. We will respond to your enquiry promptly.

We reserve the right:

To cancel any order, at which time we will immediately notify you of this by e-mail or phone, using the e-mail address or number you have provided to us. We will refund any money paid using your original payment method. All orders are subject to availability of stock.

Bijoux Promotional Vouchers

Conditions for the redemption of Bijoux promotional vouchers:

• From time to time we may release Bijoux promotional vouchers that may be used as payment for products online at www.bijoux.com.au, which we will send to you by email.
• Bijoux promotional vouchers can only be redeemed online at www.bijoux.com.au.
• Bijoux promotional vouchers are not valid in Bijoux Collection retail stores.
• Bijoux promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other Bijoux promotional vouchers.
• Individual brands may be excluded from Bijoux voucher promotions.
• The value of a Bijoux promotional voucher cannot be used to pay for products from third parties.
• The value of a Bijoux promotional voucher cannot be used to pay for shipping costs.
• If you place an order for a product less than the value of the Bijoux promotional voucher, no refund or residual credit will be returned to you.
• The value of a Bijoux promotional voucher does not accrue interest nor does it have a cash value.
• If the value of a Bijoux promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment. Payment methods accepted at www.bijoux.com.au are VISA, MasterCard and PayPal.
• If you have a Bijoux promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher.
• In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of that promotional voucher on www.bijoux.com.au, we are entitled to close your Account and/or require a different means of payment.
• We assume no liability for the loss, theft or illegibility of Bijoux promotional vouchers.