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Tell us what YOU think!

We're always interested in your feedback - please share your happy (and the not so happy) experiences with us.

We're especially interested in your suggestions and solving your problems; we always want to improve the Bijoux experience for you.

Please click here to tell us about your Bijoux experience.

Here are some messages we've been sent - our customers seem to love us!

Kathy NSW 17th July 2014

I received my Olivia Burton watch today. I have had my eye on the watch for some time and really liked it and so now I have it! It is very nice and I like the large clear dial. Everything seems to be going well with it and so thank you very much. I loved the presentation (made me wish I I was giving it to someone!) and thank you also for the cleaning cloth.


Nancy VIC 10th July 2014

Dropping you a quick line to let you know that my box of goodies arrived today. So happy – they looked brilliant and sparkly :) Thank so much for all your help – much appreciated. Take care.


Valdis ACT 10th July 2014

I recently ordered a Secrid wallet from you. I just wanted to let you know that I was very impressed with your quick shipping and attention to detail when wrapping and packing the box. I've already recommended you to some friends - I think they'll be placing orders soon!


Patricia NSW 12th March 2014

The watch arrived this morning and I want to tell you how delighted I am with my purchase, Not only is the watch beautiful, but receiving it wrapped with a purple ribbon was like receiving a special present. Thank you again and I look forward to buying myself another beautiful gift from Bijoux.

 

Dawn New Zealand 8th January 2014

Thought I’d let you know that my necklace arrived today. Full marks to you all for the presentation package – it was very impressive! Thanks


Dee WA 3rd January 2014

I have just received my white Lambretta watch and am very pleased with it. I would just like to commend the company on its very swift delivery service and the beautiful way in which the watch was presented in the gift wrapping. Your level of service is exceptional and I look forward to making further purchases with BIJOUX!

 

Lois NSW 4th January 2014

Just a note to say how happy I was with my purchases from you. I ordered some jewellery from you in mid December and spoke to a lady, I think her name was Gxxx, she was lovely and very helpful. I will definitely be ordering more and have told my girlfriends of my experience. Thanks Bijoux,


Maree NSW 3rd January 2014

I purchased items at your QVB store recently and decided to get a Rosendahl watch, received today. I cannot believe how fast your delivery is and how friendly you all are. Bijoux you are on a winner I WILL shop with you again, your items are gorgeous and your service matches. Many many thanks, I am an avid jewellery and watch collector.


Sinead Ireland EU 13th December 2013

Thanks very much for your help – I received the package yesterday. It was nice to receive such a personal response about my query and not just a standard reply – I like your approach to Customer Service.


Lucy VIC 13th December 2013

I just wanted to let you know that my order arrived today and thank you so much for your prompt service. The hand written name on the card was an extra nice, personalised touch. Thanks again, Merry Christmas.

 

Glenis VIC 9th December 2013

I wish to thank you for your excellent service when I purchased my Bering  ladies watch last week.  I ordered it on Wednesday and it was delivered in Ocean Grove on Friday which was great.

 

Ben VIC 9th December 2013

Just received the package from you guys. Super fast delivery, couldn't be happier. Many thanks


Kay VIC 3rd December 2013

thank you so much for such wonderful service with the two watches i ordered. They have both arrived in perfect condition and i just adore them!

Hope all have a very Merry Christmas!!

thank you again for such prompt efficient service.... very much appreciated!


Nikki NSW 28th November 2013

Thank you so much for your speedy response and the time you've taken to search for my request with limited details.
Please forward this compliment to your manager as your customer device has exceeded my expectations.

Much appreciated.


Sally ACT 19th November 2013

I just wanted to say thank you so much for the Zsiska Necklace that I ordered online on Thursday last week. I have received it this morning beautifully wrapped and with a lovely surprise of the jewellery cleaning cloth.

I look forward to dealing with Bijoux in the (near) future.


Robyn NSW 7th November 2013

Just received the Watch I ordered and I am completely happy,  both with the beautifully wrapped Watch and the efficiency with which it was handled.

 

Omali NSW 5th November 2013

Thank you for sending my watch with a lovely little note and complimentary cleaning cloth. Love the efficiency, love the customer service.


Colleen WA 9th September 2013

Just like to say thanks to you and your staff on the efficiency of getting the Daniel Wellington watch to me by yesterday – in time to present to my granddaughter at her 18th Birthday party. She was very excited.


Henriette WA 6th August 2013

I would like to congratulate you for your customer service. I received my watch and I was delighted even before opening the parcel. The choice and quality of the paper & ribbon impressed me… the caring touch made me feel special. Well, the watch far from disappointed me too… I love it!

Thank you and I wish you the best with your business.

Till next time


Breana WA 19 July 2013

I am writing to say how happy i am with the level of service bijoux has provided.
My email enquiring about the sign up $10 off was answered very promptly and i just received my watch 3 days later at no delivery cost!
i am very, very pleased and will certainly be recommending/buying my next watch from bijoux. :D


Gina Vic 18th February 2013

I just wanted to comment on the prompt delivery of a watch I ordered last week. I ordered it on Wednesday February 13th at 9.55pm and received it by post in Melbourne on Friday February 15th!
Very Impressed, and it now takes pride of place on my husband's wrist. He loves it!
Thank You


Irene NSW 14th February 2013

I recieved the sterling silver rose ring in size P today ... It fits perfectly & I can still wear it where first intended .... I love it !!!  Just wanted to email & let u know it arrived & thanks for tracking it down for me ... Glad I purchased it  ..... Have a great weekend ... 

 

Rowena NSW 17th January 2013

Last Friday morning I bought a necklace from a lovely salesperson at Sydney Airport. I had been looking for something a bit different for a long time and found it there. I am big on buying things like jewellery from somewhere that means something special and to be honest, the airport wasn't my first pick. However, the young woman that served me was absolutely lovely and even held my baby while i tried things on. She was lovely and became a part of the experience which is why i decided to buy. I LOVE the necklace so am very happy that she was so impressive, or i might have missed out. Please pass on to that store that they have a lovely staff member there.

 

Michael, NSW 27th December 2012

Thanks S**. It has been a pleasure dealing with an organisation delivering quality customer service. My wife loves the watch.
Cheers,


Kate, NSW 21st December 2012

Hi There,
Just wanted to pass on some positive feedback. I called earlier on to speak to your online help team and the phone was answered by a lovely lady by the name of K***. She was extremely helpful and super pleasant to deal with. I've now placed my order and it was so easy! I've never used your website before but I'll certainly be back, what a wonderful experience. Merry Christmas!
Kate

 

Thea, QLD 21st December 2012

Thank you very much for your prompt service. I received my order yesterday.
Kind regards, and Mery Christmas.
Thea


Wendy, Queensland 19th December 2012

I ordered my pearl and silver ring on Wednesday afternoon and it arrived Thursday morning. Thank you for the wonderful service. You also included a silver cloth which does a great job. I will recommend you to friends. Thanks again. Wendy


Glenda, NSW 19th December 2012

Thank you for your great service, I received my Skagen watch yesterday and I am extremely pleased with my purchase.
The super fast service was exceptional and I will definitely recommend your store to friends.


Jennifer, NSW 12th December 2012

Fantastic so great to deal with :) definitely do more online shopping with you guys

 

Karen, Queensland  5th December 2012

Just wanted to let you know that I placed my order on the Sunday and received the watches on the Tuesday in an Express Post satchel.  Fantastic service thank you.  And they were both beautifully wrapped.  Great to receive such prompt, friendly and helpful service.  My thanks to you and the staff at Bijoux.  I will definitely be back!

 

Nico, Victoria 5th December 2012

Hello there,
I just wanted to thank you: I was simply blown away by how quick my watch arrived. And it was even gift wrapped!
Thank you again,

Pam, South Australia 15th September 2012

TO THE MANAGER: I cannot thank K*** enough for the service and help I received from her last Friday 12th. I was so dissapointed with the Mt. B*** Jewellry shop that had let me down after placing an order three weeks ago for this watch. With her friendly manner and help online and telephone I now have the watch for my Grand-daughter's 16th. It was even gift wrapped! I will have no hesitation in recommending your site to my friends. Thankyou so much again K***. Kindest regards-PAM

 

Sandra, Western Australia 12th September 2012

Just a quick email to say thank you for Bijoux’s excellent customer service – received my watch with two working days – I’m really impressed – the packaging was very tastefully presented and thank you also for the shining cloth – this will come in handy.

I’m of the old school and not very keen about ordering “things” on line – but I’ve done it a few times now and thankfully the companies I have dealt with have provided the same excellent service as Bijoux have.

Many thanks.

 

Pauline, Victoria 7th August 2012

Received my earrings promptly and safely!!! Many thanks. ADORE Zsiska so will be back!!!!!


Barbara, UK 12th June 2012

Just a quick email to thank you both for replacing my lost earring. Now I have 3 - a pair and a spare. I will probably never lose one again. I was very disappointed when I lost the one on the flight but am now delighted to have them again.

My daughter arrrived from Sydney yesterday with them safely in her luggage.

You have both been very helpful and I really appreciate the time and trouble you both went to to find me replacements.

 

Angela, Adelaide SA 4th June 2012

I just got my ring.
I love it!!!!
It’s actually much nicer than the picture, so I’m glad I decided to buy it.
Thank you very much for your great service and help – I am a very satisfied customer…


Darren, Singapore  17th May 2012

Just wanted to say a very big thank you for all your help on the (Oxygen watch) purchase . The watch arrived yesterday (took roughly 13 days from Sydney to Singapore) and the wife is delighted! She loves it very much and she's wearing it right now at work.

Doing business with you and your boutique is an excellent experience. Your expert advice helped me make the right choice, and the product was delivered exactly as described, in immaculate condition. One pleasant finding I must mention is that your website's color rendering of the straps is virtually identical to the real thing. Kudos to your webmaster too.

Last but not least, the gift-wrapping is a lovely touch to top it off.

We have started recommending your business website to our colleagues and friends in Singapore.

 

Ginny, Sydney NSW  May 2012

Hi there!!
Was GREAT to meet you again in Bijoux QVB, because it reminded me of the fun time I had with you back in January!!! You're good fun to have serve people in a shop! Makes shopping a pleasant experience! My daughter thought you were fun too!!! See you again next time I'm shopping in town, hopefully!

 

Stephen, Concord NSW  21st April 2012

Hi you will recall my watch band and our telephone discussions.   Just wanted you to know that I picked up the watch from the Sydney Airport Terminal 2 store.   It is better than the original!

Sincere thanks for your understanding and excellent customer services.   As I mentioned I have 9 Oozoo and 2 Skagen watches that I have acquired from the Chatswood and Airport stores.   The excellent customer service received from the stores is now matched by head office.   This is greatly appreciated.

 

 Irene, Balgownie NSW  4th April 2012

Thank you bracelet arrived today "perfect'

 

Krystyna, Tarneit VIC  31st March 2012

Hello, I received the necklace today and it is stunning! I can't wait to see my mother’s face when I give it to her for her birthday. Thank you

 

Shirleen, Albury NSW  28th March 2012

Received my order yesterday - that was quick - thanks

 

Jane, Box Hill VIC  27th February 2012

I'd like to thank you for my order and express how impressed I was with the customer service I received from your company.

K*** was incredibly helpful when I decided to exchange the watch I had bought. She contacted me several times to notify me of the status of my order.

Great customer service is rare these days, especially when shopping online! I really appreciated it, so thank you very much!

 

Sarah, Sydney NSW  22th February 2012

Hi, Just wanted to say thank you for your prompt service and great result! 

There will be a very happy 14 year old girl when I surprise her with the watch she lost surfing at Bondi last week.

 

Grazia, Italy  17th February 2012

I just received you beautiful bracelet!! Thank you!

 

Fiona, Hazelwood VIC  26th November 2011

Please pass on my thanks to K*** I recently purchased a Marcasite bracelet from the company & nothing was too hard for K to do She is a delight to deal with and I thank her very much...

ps very happy with the bracelet!!

 

Robyn,  24th October 2011

You are sooo gorgeous! 

I can now save you lots of trouble. After looking through every suitcase, handbag, travel pack over the last few months for my precious ear-rings, I assumed I had left them in a hotel!  I visited the Bijoux shop at Sydney Airport last Saturday to buy a new pair and they gave me your card!  After I wrote the email to you on Sunday, I went to the bedroom, picked up a jewellery bag I haven't seen for ages and BINGO...there they were!

Thanks for your excellent service...I will definitely be buying more from Bijoux in the future!

In deepest appreciation,

 

Stephanie, South Melbourne VIC  21st October 2011

I have to say I am very impressed with the customer service so far! Thanks you so much for all of your help and I look forward to your response.

I am totally in love with this watch so fingers crossed we can locate one! Thanks so much!

 

Kana, Japan  5th September 2011

 Thank you for the replacement, Ive recieved them today. Ive checked the conditions, it was perfect!! I appriciate that you did to me a really great customer service. Im leaving Australia very soon, but I will come back for shopping on your website. Thank you very much again.

 

Dora, Adare QLD  22nd August 2011

 Thank you for sending the watch so quick. I received it today. Very happy with your customer service :)

 

Jayne, New Delhi India  13th July 2011

Just to let you know that I received this morning the bracelet and beads in good condition.  The Bracelet is gorgeous.  Thank you so much for all your help and assistance it was very much appreciated. Again Many thanks

 

Mark, Auckland NZ  24th June 2011

Thank you for taking the time to review this case for us. We appreciate the excellent customer support your company has provided and would not hesitate recommending you to our friends.

 

Laura, Brisbane QLD  7th June 2011

Thank you so much for your prompt service in organising the cross necklace for me. It arrived for Friday and my friend loved it.

Whilst at the party I was wearing my necklace and someone else admired it and long story short, I am now writing asking if you can organise another one for me.

 

Nerida, Melbourne VIC  20th May 2011

Today I received the replacement watch for my daughters faulty watch that I sent back to you under warranty.

 I wanted to write to you to thank K*** for her handling of the replacement. For some reason I expected that the process would be a battle.

But from the first call to K*** to the arrival of the package with Laura's watch in it, your service was fantastic. K*** dealt with this with minimal fuss or dispute and for this I am grateful.

 

*** names have been abbreviated for reasons of privacy

 
 

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