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Warranty Information

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WATCH, JEWELLERY & WALLET WARRANTY INFORMATION

We are Authorised Stockists for all the brands and products we sell. All products sold by Bijoux Collection are guaranteed to be genuine, brand new, in original condition and are delivered with the complete brand packaging, warranty card, instruction manuals and serial numbers if applicable. Our genuine products are sourced directly from the Brand Owner, Manufacturer or Authorised Distributor.

In the unlikely event that you experience a problem with your purchase after receiving it from us, please refer to the warranty card included with your purchase for instructions on how to return it to the manufactrer, distributor or ourselves who will either repair or replace it.

If the product does not have a warranty card simply print this form, fill it out and send it with the product back to us and we'll take care of it for you.

 

WATCHES
Warranty conditions will vary, depending on the watch brand or model, but do not affect your rights under Australian consumer law. Please refer to the warranty card supplied with your watch. The length of the warranty period is determined by the brand and can be found in the watch's product description on our website.


JEWELLERY AND OTHER PRODUCTS
If an item is found to be defective due to the manufacturing process it wiill be repaired or replaced at our discretion. There is no warranty against loss, damage, breakage, change of appearance due to natural wear, mishap, careless handling or improper use.


GENERAL WARRANTY UNDER AUSTRALIAN CONSUMER LAW:
The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.

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